Last week my papa went for a cataract laser surgery for his left eye first at Eye Specialist Clinic Kok & Kok. My mama got the contact of this doctor after she kepoh listen to other aunties conversation in a clinic and mama did not hesitate to ask for the contact from the strangers as this doctor is rumoured to be really good.
The clinic opens for appointment everyday, 7 days a week which is pretty convenient for us working children to bring our elderly to see the doctor without the need to take leave from work. My papa went for a check up and was diagnosed with cataract on both eyes. According to papa, Dr Kok appointment is very full and thus he got his appointment for the laser surgeries 3 weeks after the check up.
I dont believe at first, but 3 days ago I bring papa for a periodical check up and I saw that the clinic was tremendoulsy crowded. So many cars parked outside of the clinic (they have ample parking space) and the clinic even have a parking assistant to help out. Although the clinic was crowded however we spend less than 30 minutes waiting for Dr Kok to call my papa and check on his treated eye. I was assuming it will take ages, or at least 1-2 hours. It was quite a surprise and proven that what Dr Kok introduce in his clinic is a good and effective system and I think other clinics should follow.
Papa also got another appointment for the laser surgery on the other untreated eye and he got his appointment at the end of the month almost 3 weeks wait again.
Here’s the business card of the clinic:
Why I recommend this clinic:
The charges of the cataract laser treatment is very very reasonable. Dr Kok offered his services to wider general public who needed the treatment more affordably. Some people may think this might be a business strategy (volume over price) however I’d like to think that Dr Kok offers his services to those who need with a minimal fees & in a way - is giving back to the society. My papa said that he do not need to pay for his periodical check up (not like other clinic who will charge every single time a patient visit). Enough said here, I dont want to spoil market and I shall not reveal the $$$.
Skillfull, Quick and Precise. A quick look at his appointment book I saw that he has at least 5 appointments a day for eye treatment surgeries, and he do not compromise his care for his patients.
Looking at Dr Kok, I’d say he is only in his 30′s and he has long hair at shoulder length. He has this modern rugged Doctor look. He is also very quiet, probably he wont speak 2 full sentence with you I assume that by talking to the patients will result in longer patient conversation attendance thus more other patients need to spend time waiting. All questions will be answered by his nurse outside of his room and all Dr Kok do is perform the surgeries himself, call the patient himself, check the condition of the patient himself and tell them giving them assurance of their eyes condition.
An applause for Dr Kok punctuality too. When I bring papa for the check up, papa said appointment with Dr Kok is between 1PM- 6PM, and Dr Kok start calling patient names at 1PM and by 1.25PM its my papa turn. At least 10 freaking patients before my papa, at 1.25PM its my papa turn. Only 25minutes wait.
Went inside the room Dr Kok check on papa eye and said ‘Good job! Your eye recovering beautifully!!’. Then my papa ask when can he make appointment for the next eye, and Dr Kok showed papa out and said his nurse will answer all his question. Papa was in the room less than 3 minutes. Wahahahha isn’t Dr Kok fast?????
Some may think that Dr Kok does not provide personal touch like talking to his patients and not listening. But I think its a good system established. Every patients ask the same thing, and by answering all those question to every patient means longer waiting time. Meanwhile to diagnosed eye disease is pretty straightforward as everything can be seen through his lenses ( lenses: I dont know those clinical terms lah). So by having this systems, his nurse are trained to answer the patients questions and they can ask as much questions as they want again and again without wasting other patients time waiting and waiting and waiting for hours!! The result is happy patients as they can go home as soon as they can and not just spend time waiting in clinic.
This is what my papa told me. Dr Kok has different nurses to prepare the surgical room, different nurses to answer patient and book appointments. He easily have 8-10 nurses at his clinic at one time.
Talk about specialization and this is how his clinic works.